claim

Received wrong product? Product was damaged during transport? No problem – we will find a solution:

RIGHT OF WITHDRAWAL

Your revocation must be made in writing by email to info@tsume.de or by post to:

Shipping address for packages:
Tsume L. Nagel
Mayor-Bombeck-Str. 1
22851 Norderstedt

Office address
Tsume L. Nagel
Duvenstedter Damm 62
22397 Hamburg

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Product was damaged:

Did one of the products you ordered arrive damaged? Then we apologize for the inconvenience. Please contact us directly by email to info@tsume.de with us.

Please provide us with the following information:

  • Order number/invoice number
  • Photo of the damaged item
  • Description (e.g. type) and quantity of the damaged item
  • Replacement delivery or credit note

Received wrong product:

Did you receive the wrong product? Please contact us directly, tell us your order number/invoice number and inform us about the incorrect product.

Send us a message to – info@tsume.de and give us the following information:

  • Order number/invoice number
  • Description (type) and quantity of the incorrectly delivered item
  • Name and quantity of the desired item

Return

You would like to exercise your right of withdrawal and return the goods. Here you can find all the information about Right of withdrawal . We look forward to a brief reason for your return. Credits will be refunded via the payment service provider within 14 days.