Refund policy
RIGHT OF WITHDRAWAL
REVOCATION INSTRUCTION
RIGHT OF WITHDRAWAL
Your revocation must be made in writing by e-mail to info@tsume.de or by post to
Shipping address for parcels:
Tsume L. Nagel
Bürgermeister-Bombeck-Str. 1
22851 Norderstedt
Office address
Tsume L. Nagel
Am Bronzehügel 11
22399 Hamburg
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
REVOCATION INSTRUCTION
RIGHT OF WITHDRAWAL
Your revocation must be made in writing by e-mail to info@tsume.de or by post to
Shipping address for parcels:
Tsume L. Nagel
Bürgermeister-Bombeck-Str. 1
22851 Norderstedt
Office address
Tsume L. Nagel
Am Bronzehügel 11
22399 Hamburg
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.